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An explanation of our Handling, Packaging & Postal Charges.
On several occasions we have had emails from customers regarding our Postage, Packaging and Handling Charges so here is an explanation of our policy.
1) We aim to make the product prices as reasonable as possible, however we do need to cover overheads such as packaging, handling etc.
2a) Postage - this is based on the weight of goods including their own packaging rounded up to the nearest 10g to allow for variations which sometimes occur. Charges are based on current UK Royal Mail Rates.(Last Updated on 06/04/2010)
2b) Packaging & Handling - this is based on an average cost of outer packaging such as padded bags/boxes. In addition it also allows for any extra weight charges made by the post office when we include complimentary gifts and product samples.
To enable customers to have control over their spend we offer the following options :-
UK - First class - This option provides a first class service. (Normally next working day After posting).
UK - Second class - This option provides a basic second class lower cost service for lighter* packages. (Normally within 3 days After posting). *Up to 1kg - if over and above this weight the system will show First Class prices.
Europe - First class - This option provides an Airmail & Signed for service for extra protection.
Europe - Second class - This option provides a Standard Airmail Service.
Rest of the world - First Class - This option provides an Airmail Trackable Service.
Rest of the world - Second Class - This option provides a Standard Airmail Service
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